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Must Know Emergency and Helpline Numbers in France

Updated: Dec 15, 2023


Are you in need of immediate help in France? Store these crucial French emergency numbers, as they could be life-saving.

Understanding Emergency Services in France

  • Medical Service (SAMU): Call 15 for medical emergencies.

  • Police: Dial 17 for urgent police assistance.

  • Fire Service (Sapeurs Pompiers): Contact 18 for fire-related emergencies.

  • European Emergency Number: Dial 112 for any trouble.

COVID-19 in France

For information on COVID-19, visit the official Coronavirus (COVID-19) website. For country-specific details, consult our resource page.

Emergency Services Overview

  • Fire Services: For quick response, especially in rural areas, dial 18.

  • Police: For urgent police matters, dial 17. The Police Nationale operates in cities, while the Gendarmerie Nationale is in rural areas.

Healthcare Emergencies

  • Universal Emergency Number: For health-related emergencies, dial 15.

  • SAMU (Services d'Aide Medicale Urgente): Manages medical emergencies and dispatches assistance.

  • Out-of-Hours Doctor: Dial 116 117 for medical attention outside regular hours.

Mental Health Support

  • SOS Help: An English-speaking helpline for emotional support. Contact 0146 21 46 46.

  • Red Cross Counseling (Croix Rouge Ecoute): Offers anonymous services in French. Call 0800 858 858.

Substance Abuse Assistance

  • SOS Hotline for Drug/Alcohol Dependency: Dial 113 for immediate help.

  • AA France: For alcoholism support, contact 08 20 32 68 83 or visit their website.

Poison Control Centers

  • Angers: 02 41 48 21 21

  • Lyon: 04 72 11 69 11

  • Marseille: 04 91 75 25 25

  • ... [List other relevant centers]

Children, Families, and Young People Services

  • Child Abuse and Female Victimization: Dial 119 for child abuse and 3919 for female victimization.

  • SOS Missing Children: Contact 116 000 or visit sosmissingchildren.org.

Crime-related Services

  • Terror/Kidnapping Hotline: 197

  • Rape Hotline: 08 00 05 95 95

  • Racial Discrimination Helpline: 114

Utility and Telecommunications

  • Gas and Electricity Issues in Paris: Dial 01 43 35 40 87 for gas and 01 43 35 40 86 for electricity issues.

Road and Traffic Emergencies

In a car accident, contact the appropriate emergency number. Exchange details with the other driver and fill out a "constat amiable" if necessary.

LGBTQ+ Services

  • Federation of LGBT Associations: A central resource for the LGBTQ+ community in France.

Homelessness Services

  • Homeless Information Hotline: Dial 115 or 0800 306 306 for assistance.

Animal Services

  • Society for the Protection of Animals: Contact 01 438 040 66 for animal welfare concerns.

Embassy and Consulate Assistance

  • Algerian Embassy: 50 rue de Lisbonne, Paris. Contact +33 1 53 93 20 20.

  • German Embassy: 13-15 avenue Franklin Delano Roosevelt, Paris. Dial +33 1 53 83 45 00.

  • Moroccan Embassy: 5 rue Le Tasse, Paris. Call +33 1 45 20 69 35.

  • ... [List other relevant embassies]

Lost or Stolen Property

  • Lost and Found Department: Report lost items online or at the main office in Paris.

  • Bank Cards: Contact the national reporting center at 08 92 70 57 05 immediately if your bank card is lost or stolen.

European-wide Emergency Numbers

  • Universal Emergency Number: 112 (also for hearing assistance).

When Calling French Emergency Services

Provide your full name, location, a description of the emergency, and any other relevant information. Please stay on the line until the operator says hanging up is okay.

Essential French Phrases for Emergencies

  • Police: La Police Nationale or gendarmerie

  • Fire Brigade: Les sapeurs pompiers

  • Emergency Services/Ambulance: Service d'Aide Médicale d'Urgence or SAMU

  • It’s an emergency: C’est un cas d’urgence.

  • I need an ambulance: J'ai besoin d'une ambulance.

  • Heart attack: une crise cardiaque

  • Stroke: une attaque cérébrale

  • Choking: s'étouffer

  • Difficulty breathing: difficulté à respirer

  • Bleeding: saigner

  • Diabetic: diabétique

  • Labor: accouchement/accoucher

  • Poisoning: s'empoisonner

Remember, being prepared with these numbers and phrases can make a significant difference in an emergency in France. Stay safe and informed!

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