Return/Refund Policy
Comeliveinfrance.com (CLIF)
At Comeliveinfrance.com (CLIF), we are committed to providing high-quality services to our customers. However, we understand that there may be circumstances where services do not meet expectations. This Return/Refund Policy outlines the conditions under which refunds may be granted.
1. Strict No Refund Policy
All sales of services provided by CLIF - Come Live In France are final. Due to the nature of our services, which involve extensive planning, resource allocation, and coordination with third parties, we do not offer refunds once the service has been initiated. This policy applies to all services, packages, and products offered on our website.
2. Exception for Failure to Deliver Services
A refund may be considered only in the event of a complete failure to deliver the services as outlined in the agreement between CLIF and the customer. A "failure to deliver" is defined as the inability of CLIF to provide the agreed-upon services within the agreed-upon timeline and scope due to reasons solely attributable to CLIF. The client is requested to explain in detail the reasons why the services were unsatisfactory.
3. Refund Amount
If a failure to deliver services is confirmed, CLIF may issue a refund of up to 50% of the total amount paid by the customer for the specific service(s) in question. The remaining 50% will be retained to cover administrative costs, expenses incurred, and resource allocation.
4. Refund Request Process
To request a refund due to a failure to deliver services:
- Notification: You must notify CLIF in writing within 15 days post expected delivery date of the service that you believe a failure to deliver has occurred.
- Review: CLIF will review your request, including an assessment of the circumstances, communication records, and any evidence provided.
- Decision: CLIF will inform you in writing of the decision regarding your refund request within 30 business days of receiving your notification.
5. Non-Refundable Circumstances
Refunds will not be granted in the following circumstances:
- Change of Mind: No refunds will be issued for a change of mind or if you decide that you no longer wish to use the service after purchase.
- Customer's Failure to Comply: If the failure to deliver is due to your failure to provide necessary information, documents, or cooperation required to perform the service.
- Third-Party Delays: Delays or issues arising from third-party providers, government agencies, or other external factors beyond CLIF's control.
- Partial Service Completion: If a significant portion of the service has already been provided, no refund will be issued for partial delivery of services.
6. Final Decision
All decisions made by CLIF regarding refund requests are final and binding. By purchasing our services, you acknowledge and agree to this Refund/Return Policy.
7. Contact Information
For any questions or concerns regarding this policy, please contact us at:
Comeliveinfrance.com (CLIF)
Email: info@comeliveinfrance.com